As storm threats continue, Texans are urged to stay informed, avoid driving through flooded roadways, and heed all warnings from local officials. Texans can locate severe weather safety information at TexasReady.gov, check road conditions at DriveTexas.org, and find all hazards preparedness tips at tdem.texas.gov/prepare.

Mientras continúan las amenazas por las tormentas, se recomienda a los residentes de Texas mantenerse informados, evitar conducir por carreteras inundadas y seguir todas las indicaciones de las autoridades locales. Puede encontrar información sobre seguridad ante condiciones meteorológicas severas en TexasReady.gov, consultar el estado de las carreteras en DriveTexas.org y obtener consejos para prepararse ante todo tipo de emergencias en tdem.texas.gov/prepare.

Get the right care when you or your child are sick

How do I find an urgent care or after-hours clinic near me?

You don’t need a referral or an appointment to go to an urgent care or after-hours clinic. Just make sure they take Dell Children’s Health Plan. You can find an urgent care of after-hours clinic near you here. You can also call the 24-hour Nurse HelpLine at 1-855-712-6700 for advice or help finding care anytime, day or night, and on holidays.

Dell Children’s Health Plan

To report waste, abuse, or fraud, choose one of the following:

  • Call the Ascension Values Line Number at 1-800-707-2198
  • Call the OIG Hotline at 800-436-6184
  • Visit ReportTexasFraud.com. Select the box labeled “Report Fraud” to complete the online form.
  • Report directly to your health plan:
    Compliance Officer
    Dell Children’s Health Plan Appeals
    1345 Philomena St., Ste. 305
    Austin, TX 78723

24-hour Nurse Helpline
Línea de ayuda de enfermería las 24 horas
1-855-712-6700 (TTY 7-1-1)

CHIP and STAR Program Helpline
Línea de ayuda del programa CHIP y STAR
1-800-964-2777 (TTY 7-1-1 or 1-800-735-2989)
Monday through Friday (Lunes a Viernes) 8 a.m. to 6 p.m. CT.

Behavioral Health and substance abuse hotline
Línea directa de salud conductual y abuso de sustancias
1-800-424-1764 (TTY 7-1-1) | 24/7

Provider Services
Servicios para Proveedores
1-844-781-2343 (TTY 7-1-1)
Monday-Friday (Lunes a Viernes) 8 a.m.-5 p.m.
Claim status, eligibility, general questions and authorizations.
Estatus de reclamos, elegibilidad, preguntas generales y autorizaciones.

Pharmacy and prescriptions
Farmacia y recetas médicas
1-855-921-6284 (TTY 7-1-1)

Vision
Visión
 Superior Vision 1-800-879-6901

Dental care: If you have dental questions, call your dental plan:
Atención dental: Si tiene preguntas dentales, llame a su plan dental:

  • DentaQuest
    • CHIP: 1-800-508-6775
    • STAR Medicaid: 1-800-516-0165
  • MCNA Dental: 1-800-494-6262
  • UnitedHealthcare Dental: 1-877-901-7321
 

Transportation
Transporte
1-844-867-2742

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After hours locations

You can also view a list of urgent care and after hours locations here.

Urgent care centers

You can also view a list of urgent care and after hours locations here.