Anyone who provides services covered by Dell Children’s Health Plan may apply to be contracted. However, applying does not always mean you will receive a contract. All requests are looked at to make sure members can work with quality providers in the network. Providers can apply by emailing shpnetworkdevelopment@seton.org.

• Provider Manual

Please check our Training page to find training materials. You can also register for upcoming provider training webinars by contacting Provider Relations.

Providers can access the prior authorization forms and other downloadable forms at www.magellanhealth.com.

Providers can access the prior authorization forms and other downloadable forms here or email SHPProviderServices@seton.org.

Dell Children’s Health Plan providers can use a web-based self-service application through the provider portal. This lets providers check patient eligibility, claims status, authorization submission and authorization status.

If you would like to create an account, please register here for the provider portal.

• The provider’s information may not have been submitted yet.
• The provider has been linked to the site but the Provider Directory has not been updated yet.
• The application has not yet been received OR is currently undergoing credentialing.

If you have questions about the online directory, please contact Provider Relations at SHPProviderServices@seton.org or call us at 512-324-3125, option 4.

If you need to make any changes to a provider’s address, phone number, group affiliation or other updates, please request for our Additional Changes Roster spreadsheet by emailing our Provider Relations inbox at shpproviderservices@seton.org.

Providers can email our Provider Relations team at SHPProviderServices@seton.org or call us at 512-324-3125, option 4.

Dell Children’s Health Plan values your feedback. Dell Children’s Health Plan accepts provider complaints orally, as well as via mail, fax and email. Oral complaints may be submitted through Provider Services at 1-844-781-2343 or through local Provider Relations representatives. Written provider complaints should be mailed to the following address:

Dell Children’s Health Plan
Attn: Complaints
PO Box 37502
Oak Park, MI 48237-0502

Written complaints can also be faxed to 512-855-4909 or sent in a secure email to dchpcomplaints@ascension.org.

If a provider is not satisfied with the resolution of the complaint by Dell Children’s Health Plan, a complaint may be submitted to the Health and Human Services Commission.

You can easily submit the Add a Provider to an Existing Group Contract form to our Provider Relations inbox at shpproviderservices@seton.org.