Report Fraud, Waste and Abuse

Do you want to report fraud, waste or abuse?

Let us know if you think a doctor, dentist, pharmacist at a drug store, other health care providers, or a person getting benefits is doing something wrong. Doing something wrong could be fraud, waste or abuse, which is against the law.

For example, tell us if you think someone is:

  • Getting paid for services that weren’t given or necessary.
  • Not telling the truth about a medical condition to get medical treatment.
  • Letting someone else use their Medicaid ID.
  • Using someone else’s Medicaid ID.
  • Not telling the truth about the amount of money or resources he or she has to get benefits.

To report waste, abuse, or fraud, choose one of the following:

  • Call the Ascension Values Line Number at 1-800-707-2198
  • Call the OIG Hotline at 1-800-436-6184;
  • Visit and click on “Report Fraud” to complete the online form; or
  • Report directly to Dell Children’s Health Plan:
    Compliance Officer
    Dell Children’s Health Plan
    1345 Philomena St., Ste. 305
    Austin, TX 78723

To report fraud, waste or abuse, gather as much information as possible.

 When reporting about a provider (a doctor, dentist, counselor, etc.) include:

  • Name, address and phone number of provider
  • Name and address of the facility (hospital, nursing home, home health agency, etc.)
  • Medicaid number of the provider and facility, if you have it
  • Type of provider (doctor, dentist, therapist, pharmacist, etc.)
  • Names and phone numbers of other witnesses who can help in the investigation
  • Dates of events
  • Summary of what happened

When reporting about someone who gets benefits, include:

  • The person’s name
  • The person’s date of birth, Social Security Number or case number if you have it
  • The city where the person lives
  • Specific details about the fraud, waste or abuse

Visit the member portal for more information about your plan. Once you register for the member portal, you can:

  • Check your eligibility
  • View and print your member handbook
  • View your ID card
  • Search a list of doctors that are in the Dell Children’s Health Plan network
  • Find a pharmacy, an after-hours or urgent care facility near you

After hours locations

You can also view a list of urgent care and after hours locations here.

Urgent care centers

You can also view a list of urgent care and after hours locations here.