Provider relations is here to help you. When you have issues contact your Provider Relations Liaison for assistance. Every provider will have one assigned. If you don’t know who your Provider Relations Liaison is please contact us for an introduction. For information about credentialing, your contract, demographic information, quality programs or to contact your Provider Relations Liaison, call Provider Relations at 512-324-3125, option 4, or you can email shpproviderservices@seton.org.

Provider relations should be notified when there are any changes to your practice including: address changes, provider terminations, changes in hours of operation, or provider roster changes.Please request for our “Additional Changes Roster” spreadsheet by emailing our Provider Relations inbox at shpproviderservices@seton.org.

If you are an already contracted group but need to add a new provider you can easily submit the Add a Provider to an Existing Group Contract form to our Provider Relations inbox at shpproviderservices@seton.org.

Provider relations can also assist with education about the plan and can schedule an orientation at any time. All new providers receive training when they become a Dell Children’s Health Plan provider. For one-on-one training contact your Provider Relations Liaison. Please call or email to schedule a training.