Members

Thank you for choosing Dell Children’s Health Plan.

As a member, you can count on quality care from a central Texas expert in pediatric medicine. If you ever have questions, concerns or need help, please call us at 1-855-921-6284 (TTY 7-1-1).

Need care now?

Find an after-hours or urgent care facility near you, or search a list of all doctors. If you need help scheduling an appointment or finding a provider, please call Member Services for help at 1-855-921-6284 (TTY 7-1-1).

We cover:

  • Choice of doctors, regular checkups and office visits
  • Access to medical specialists and mental health care
  • Prescription drugs
  • Vaccines
  • Hospital care and services
  • Medical supplies
  • X-rays
  • Lab tests
  • Treatment of special health needs
  • Treatment of pre-existing conditions
  • Dentist visits
  • Teeth cleanings and fillings
  • Eye exams and glasses
  • Plus more CHIP and STAR Medicaid Benefits.

Need a ride?

Members can call the Member Services line or download the Access2Care mobile app to schedule routine NEMT (non-emergent medical transportation) rides. The app is available on the Apple App Store and Google Play.

Visit the member portal for more information about your plan. Once you register for the member portal, you can:

  • Check your eligibility
  • View and print your member handbook
  • View your ID card
  • Search a list of doctors that are in the Dell Children’s Health Plan network
  • Find a pharmacy, an after-hours or urgent care facility near you

Value-added services

Our members get all of the benefits of their CHIP or STAR Medicaid coverage above, plus value-added services, such as:

  • Rewards for healthy activities, like getting checkups or vaccines
  • YMCA, Boys & Girls Club and Planet Fitness memberships
  • Car booster seat
  • Safety gear
  • Sports and school physicals
  • Rewards for good grades and attendance at school
  • And more!


*Limitations and restrictions may apply

Member handbooks

Below are the handbooks for families with CHIP or STAR Medicaid. These are useful guides for learning about your coverage, how to access your benefits and where to go when you have questions. Call Member Services at 1-855-921-6284 (TTY 7-1-1) to have a paper form of the member handbook mailed to you at no cost, within 5 business days or request.

STAR Medicaid


CHIP


CHIP Perinatal


Please contact Member Services at
1-855-921-6284 (TTY 7-1-1) to request a copy.

We can also provide a member handbook in:

  • Audio
  • Large print
  • Braille
  • A language other than English or Spanish

Please contact Member Services at 1-855-921-6284 (TTY 7-1-1) to request a member handbook in other languages.

Do you need a translator or interpreter?

If you do not speak English, a translator can help at no cost during doctor visits. Please let us know if you need a translator at least two days before your appointment by calling 1-855-921-6284 (TTY 7-1-1).

For members who do not speak English, we can help in many different languages and dialects, including Spanish.

Family planning assistance

Dell Children’s Health Plan will arrange for counseling and education about planning a pregnancy or preventing pregnancy. You can call your primary care provider for help or go to any Medicaid family planning provider. A doctor can’t require parental consent for minors to receive family planning services and must keep family planning use confidential.

Dell Children’s Health Plan is a Catholic health plan and follows the rules and teachings of the Catholic Church. Your doctor will bill Medicaid for family planning services.

Other benefits assistance

If you’d like additional help for any of the services below, you can visit https://neighborhoodresource.findhelp.com/ or email us at DCHPCommunityOutreach@ascension.org and we are happy to help. 

  • Food pantries
  • Housing
  • Senior services
  • Child care
  • After-school programs
  • Disaster help
  • Tax help
  • Help paying for drugs ordered by your doctor
  • Help paying your rent or utilities

Filing a complaint

If you receive benefits through Medicaid’s STAR program, call your health plan first. If you don’t get the help you need there, you should do one of the following:

Managed care terms

Questions?

Call us at 1-855-921-6284 (TTY 7-1-1). We can help Monday through Friday from 8 a.m. to 6 p.m.

What to do if you get a bill
from your doctor

Members with Medicaid should never receive a bill for healthcare services. If you have Medicaid and get a bill, please call 1-855-921-6284 (TTY 7-1-1). Have the bill ready when you call. If you have CHIP, you should only pay your copays if they apply to your family. Copay amounts are listed on the front of your Dell Children’s Health Plan ID card. If you get a bill for healthcare services, please call 1-855-921-6284 (TTY 7-1-1).

Qué hacer si recibe una
factura de su médico

Los miembros con Medicaid nunca deberían recibir una factura por servicios de atención médica. Si tiene Medicaid y recibe una factura, llame al 1-855-921-6284 (TTY 7-1-1). Por favor, tenga la factura lista cuando llame. Si tiene CHIP, sólo debe pagar sus copagos si se aplican a su familia. Los montos de los copagos figuran en su tarjeta de identificación de Dell Children’s Health Plan. Si recibe una factura por servicios de atención médica, llame a 1-855-921-6284 (TTY 7-1-1).

After hours locations

You can also view a list of urgent care and after hours locations here.

Urgent care centers

You can also view a list of urgent care and after hours locations here.