Members
Thank you for choosing Dell Children’s Health Plan.
As a member, you can count on quality care from a central Texas expert in pediatric medicine. If you ever have questions, concerns or need help, please call us at 1-855-921-6284 (TTY 7-1-1).
Need care now?
Find an after-hours or urgent care facility near you, or search a list of all doctors. If you need help scheduling an appointment or finding a provider, please call Member Services for help at 1-855-921-6284 (TTY 7-1-1).
We cover:
- Choice of doctors, regular checkups and office visits
- Access to medical specialists and mental health care
- Prescription drugs
- Vaccines
- Hospital care and services
- Medical supplies
- X-rays
- Lab tests
- Treatment of special health needs
- Treatment of pre-existing conditions
- Dentist visits
- Teeth cleanings and fillings
- Eye exams and glasses
- Plus more CHIP and STAR Medicaid Benefits.
Need a ride?
Members can call the Member Services line or download the Access2Care mobile app to schedule routine NEMT (non-emergent medical transportation) rides. The app is available on the Apple App Store and Google Play.
Member Portal
Visit the member portal for more information about your plan. Once you register for the member portal, you can:
- Check your eligibility
- View and print your member handbook
- View your ID card
- Search a list of doctors that are in the Dell Children’s Health Plan network
- Find a pharmacy, an after-hours or urgent care facility near you
Value-added services
Our members get all of the benefits of their CHIP or STAR Medicaid coverage above, plus value-added services, such as:
- Rewards for healthy activities, like getting checkups or vaccines
- YMCA, Boys & Girls Club and Planet Fitness memberships
- Car booster seat
- Safety gear
- Sports and school physicals
- Rewards for good grades and attendance at school
- And more!
*Limitations and restrictions may apply
Member handbooks
Below are the handbooks for families with CHIP or STAR Medicaid. These are useful guides for learning about your coverage, how to access your benefits and where to go when you have questions. Call Member Services at 1-855-921-6284 (TTY 7-1-1) to have a paper form of the member handbook mailed to you at no cost, within 5 business days or request.
STAR Medicaid
CHIP
CHIP Perinatal
Please contact Member Services at 1-855-921-6284 (TTY 7-1-1) to request a copy.
We can also provide a member handbook in:
- Audio
- Large print
- Braille
- A language other than English or Spanish
Please contact Member Services at 1-855-921-6284 (TTY 7-1-1) to request a member handbook in other languages.
Do you need a translator or interpreter?
If you do not speak English, a translator can help at no cost during doctor visits. Please let us know if you need a translator at least two days before your appointment by calling 1-855-921-6284 (TTY 7-1-1).
For members who do not speak English, we can help in many different languages and dialects, including Spanish.
Family planning assistance
Dell Children’s Health Plan will arrange for counseling and education about planning a pregnancy or preventing pregnancy. You can call your primary care provider for help or go to any Medicaid family planning provider. A doctor can’t require parental consent for minors to receive family planning services and must keep family planning use confidential.
Other benefits assistance
If you’d like additional help for any of the services below, you can visit https://neighborhoodresource.findhelp.com/ or email us at DCHPCommunityOutreach@ascension.org and we are happy to help.
- Food pantries
- Housing
- Senior services
- Child care
- After-school programs
- Disaster help
- Tax help
- Help paying for drugs ordered by your doctor
- Help paying your rent or utilities
Filing a complaint
If you receive benefits through Medicaid’s STAR program, call your health plan first. If you don’t get the help you need there, you should do one of the following:
- Call the Medicaid Managed Care Helpline at 1-866-566-8989 (toll-free).
- Online: https://hhs.texas.gov/about-hhs/your-rights/hhs-office-ombudsman
- Mail: Texas Health and Human Services Commission
Office of the Ombudsman, MC H-700
PO Box 13247
Austin, TX 78711-3247 - Fax: 1-888-780-8099 (toll-free)
Prior Authorizations
Please contact Dell Children’s Health Plan at 1-855-921-6284 (TTY 7-1-1) for help with any prior authorizations, Monday through Friday, 8 a.m. to 6 p.m. CST. Members can visit the Provider Prior Authorization Page for complete information about prior authorizations.
Managed care terms
See the member guide to managed care terms.
